Q - How much is shipping?

A - We Offer FREE Express Delivery: To USA Only

Q - How long does shipping takes?
A- All orders are shipped within 1-3 business days. U.S. orders will deliver within 3-7 days

Q - Where is my order?
A - You can track your order using TRACK MY ORDER and entering the tracking number sent to you via email.

Q - I've lost my tracking number. What can I do?

A: Email us atsupport@thesensiblegoods.comwith your full name and mailing address, and we will resend your confirmation number.

Q - How can I make changes to my order?

A -If you need to make changes to your order you will need to contact us at support@thesensiblegoods.com as soon as possible. We aim to ship within 24 to 48 hours, so the sooner you contact us, the better! 

Q - What is your return policy?
A - Please see our refund and Return Policy by clicking on this link: https://thesensiblegoods.com/policies/refund-policy 

Q - Who do I contact if there's something wrong with my order?

A: If there's a problem with a purchase, let us know right away! Describe the issue and send any available photos to support@thesensiblegoods.com. We want to ensure all our customers end up with a positive experience!

Still have a question?

If we still haven't managed to answer your question please feel free to contact us at support@thesensiblegoods.com and we'll get back to you within 24 to 48 hours!